At redpinkbd, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
We offer refunds under the following conditions:
The product is damaged, defective, or incorrect upon delivery.
You notify us within 3 days of receiving your order.
The item is unused, unwashed, and in its original packaging.
Proof of purchase (order ID, invoice) is provided.
We do not offer refunds for:
Change of mind after purchase.
Items damaged due to customer misuse.
Sale or clearance items marked “non-refundable”.
Email us at [your email address] or message us on our Facebook page with your issue and photos of the product.
Once approved, return the item to our given address (return shipping is the buyer’s responsibility unless we sent the wrong or defective product).
After we receive and inspect the returned item, we’ll notify you about the refund status.
Approved refunds will be processed within 7 working days.
Refunds are issued through the original payment method or bKash/Nagad.
If you have any questions, feel free to contact our customer support.
📞 Customer Support: [Your phone number]
📧 Email: [Your email address]
💬 Facebook: [Your Facebook page link]